Wolfgang The Gun Doctor
& Repair Info
As of 30JUN19, I will no longer be a Warranty Repair Center for
Eagle Imports (Bersa/Metro Arms/American Classic/Gr&
However, I will still be working on these models and almost all
other brands/models, but as an ordinary gunsmith and will be charging
my normal rates and for return shipping.
(also see "General
(Last Updated: 04JUL2019)
IMPORTANT! --> Be sure to read this page & follow the directions for the quickest repair & return of your firearm. If the required information is not included with the firearm or in all communications, it can be very difficult to match a particular firearm to
its problems &
owner. In that case,
it will go to the end of the queue & stay there, delaying the
return of your firearm by a few days to a few months (13 months one case!).
- Basically, I won't waste time trying to find information that should be
in with the firearm until I have completely run out of useful things to do. I don't mean to be difficult in this matter,
but I find myself spending an inordinate amount of time
just figuring out who & what I'm dealing with. I speak with
& email many folks on a given day, so don't expect me to remember
you & your particular situation off the top of my head. My time is far better spent on repairs. I have
had one firearm in for 13 MONTHS - no name, phone #, or problem description & was sent
from a UPS store. I will soon declare it as abandoned, repair, & sell it.
- Print a cover letter
with the problem(s), any special notes, your name, contact information,
including street address, (UPS/FedEx cannot deliver to a P.O. Box),
phone number, email address if you have one, & put this information inside the package, preferably in direct contact w/ the firearm. WRITE
THIS LETTER AS IF WE HAVE NEVER BEEN IN CONTACT AS I CAN'T POSSIBLY
REMEMBER ALL THE DETAILS OF ALL THE CONTACTS/CALLS. OTHERWISE 1.
not send original receipts or other
irreplaceable paperwork, only copies; I will NOT be responsible for them. I toss all paperwork at the end of a job, except the problem description page.
- I prefer to communicate via email Wolfgang@WolfgangTheGunDoctor.com. When
you email, be sure to include your name, who the firearm was shipped by
& the approximate ship date, & make, model & serial number
if known - see 1. above.
- I realize that sometimes
it is necessary to call, (503)
429-7342 (O) or (503) 475-3563 (C), & that is fine, but you'll probably get a
quicker response if you email. If you leave a voicemail,
distinctly & state your phone number at least twice, preferably near
the beginning & end of the message. The only
reason I don't reply to a voice mail
is that I can't understand it & the problem is getting worse due to
bad cell phone connections.
I get swamped, but you should
generally expect an answer or at least acknowledgment by the end of
the next business day. If not, it's probably for one of the reasons
listed in the previous paragraphs, so don't hesitate to re-send or
is no need to disassemble/field strip a firearm for shipping. It
is legally still a firearm even if completely disassembled & all
laws & regulations still apply. Have the firearm &
magazines, etc. wrapped together in a single bundle. I have almost
discarded magazines & other small parts because they appeared
to be just more packing material. In
general, do NOT clean the firearm before
shipping as this may remove useful evidence for identifying &
rectifying the problem. However, it is a good idea to wipe
down the outside of the pistol & apply a light coat of gun oil
to prevent rust during transit. Put some sort of contact
information inside with the firearm itself in case the outside address
gets obscured or obliterated.
Regardless how you choose to ship your firearm,
please DO NOT address it to "The Gun
Doctor" - it's always best not to advertise the fact that there is a
firearm inside. The address is:
(or Wolfgang Rotbart)
Stoney Point Rd.
Be ABSOLUTELY SURE you have unloaded the
pistol & magazine(s); call me if you are unsure how to do this.
Do not have any ammunition in with the firearm as this is illegal when
shipping via U.S. Mail & is subject to a "Hazmat" charge for the other
shipping companies. It is even illegal to have a fired case
in the package for reasons I won't even try to fathom.
the firearm "Signature Required" as I want to ensure that it does not
inadvertently doesn't get left where a child or unauthorized person can
get it. This is something all responsible gun owners should
support & it only costs a few dollars extra. Check & abide by all state & local
shipping/transfer regulations. This is your responsibility; I
can't possibly keep up with all these useless/needless/unconstitutional
laws. You may be required to ship using a local FFL, report
to your local authorities, etc.
are 4 ways I know of to ship a firearm. The costs can vary
tremendously, so shop around send it the cheapest way you can.
Here are the shipping options that I
know of in order of increasing cost:
it through the U.S. Mail yourself. This is illegal
unless you have a valid Federal Firearms License (FFL), so I can't recommend this. It is my understanding that the P.O. will confiscate the firearm if they happen to find it.
someone who has an FFL, such as a gun dealer, gunsmith, & some pawn shops, & have them
ship it for you. Some folks will do
this for free, especially if it's where you bought it, & others charge
a fee for the ATF-required record keeping. They will need a copy of my FFL on file before they can legally send it, so have them send me an email with their FFL &
I'll reply with a copy of mine.
sent via mail, I'd suggest sending the pistol & magazine
without the Bersa packaging box so that you can use the post office's
"Small Flat Rate" box. Even with the "Signature Required"
charge, it only costs $10.50 to ship it this way. If you want
to include the Bersa packaging box for extra protection, you will need
to use the "Medium Flat Rate" box & the cost will be $16.50 total (as of 14MAR2018).
via UPS/FedEx Ground. To go this route, package
securely, including at least one magazine and preferably with all the magazines you use with the firearm, but NO ammunition.
Do not volunteer any
information about the contents, but I think you are required to answer
truthfully if specifically asked if there is a firearm inside. If you tell
UPS (or FedEx) that there is a firearm inside, you will be forced to
ship it overnight at extortionary rates (see D. below).
All things being equal, I'd suggest shipping via UPS as this is the
company that Bersa uses & so we will have have more
leverage with them if there is a problem.
via UPS/FedEx Next Day. If you inform them that you
are sending a firearm, they will require you to ship it overnight at
great expense: $40 - $100+ depending on where you are located.
There is no legal requirement for this. It is just pure
corporate greed at its "finest" & legalized discrimination against
Also, you will usually be required to take it
to the main office in an area which is invariably inconveniently
located, made to fill out needless/useless paperwork & generally be
treated as if you're a criminal or insane. Also, there are an
increasing number of shipping offices that will flatly refuse to ship a
firearm regardless. These are
several of the reasons I urge people to use the U. S. Mail whenever
General Notes For All
Much of the
information below is
used by permission from a
GunTech Video Magazine article, featuring Ken Brooks as the
on the Gun Club of America website.
- MAKE DOUBLE,
TRIPLE & QUADRUPLE SURE THE FIREARM IS UNLOADED! A
$50 FEE WILL BE ADDED TO ANY FIREARM FOUND TO BE LOADED UPON RECEIPT -
NO EXCEPTIONS! If you're not absolutely sure how to
unload a firearm, please contact me beforehand.
"Shipping Options" above.
contact me before shipping rare, antique, heirloom or irreplaceable
firearms for special instructions.
- Check & abide by state & local shipping/transfer regulations.
This is your responsibility; I can't possibly keep up with all these
useless/needless/ unconstitutional laws. You may be required
to ship using a local FFL (Federal Firearms Licensee), report to your
local authorities, etc.
- Print a
cover letter with the problem(s), any special notes, your name, contact
information, including street address (UPS/FedEx cannot deliver to a
P.O. Box), phone number & email address if you have one & attach
it to the firearm or at least put it inside the package.
Envelopes on the outside of a box are often lost & I will have no
idea what the problem(s) are & sometimes even who sent it.
It is a good idea to send me an email with the make, model & serial
number of your firearm in the subject line when you ship it as then I
will have your email address, know what, when, & how to expect the
firearm to arrive.
- Be sure to
insure the firearm(s) for their full value. I cannot be
responsible for firearms that I don't receive or that are damaged in
transit. That's what the insurance is for.
anything on the outside of the packaging which suggests a firearm is
inside as that makes it a prime target for thieves. Address
the package to:
Stoney Point Rd.
the firearm is unnecessary unless you need to to fit a box or some
bone-head state/local regulations. A fully stripped firearm is
still legally a firearm.
- If you have the original
factory box/case, you may want to ship it in that as they generally
provide very good protection. If shipping it in some other
packaging or box, be sure to wrap the muzzle end with packaging
material such as bubble wrap. Repeat for the butt end & middle for
the entire firearm in any suitable packing material so that it fits
snugly in the shipping container/box & doesn't shift around inside
several inches of packing material in the bottom of the shipping
container/box, place the rifle in butt first, pack material around the
muzzle to keep it in the center of the shipping container/box & fill
the muzzle end of the shipping container/box with at least 4" of
newspaper or other sturdy packaging material, not the "air bag" type
YOU WILL NEVER REGRET "OVER-PACKING" A FIREARM FOR TRANSIT.
Assume it will be handled by angry, anti-gun gorillas & thrown out of
a plane at high speed & altitude as it nears its destination.